Return
When you shop at Lucevii.com, you always have a 14-day full right of return. You can send your purchase back to us within 14 days of receiving your package, and we will refund the money for the goods you return.
In addition, the cancellation must be reported to us no later than 14 days after your purchase, by email lucevii@lucevii.com . Here you must clearly state that you wish to use your right of withdrawal and state the order number.
When we receive your return package, we have a processing time of 4-10 working days. You will receive an email from us when we have processed your return package.
You bear any return costs yourself, where we recommend using our our return portal here - where you can easily buy a return label for DKK 48. You must then print out your return label and return slip - after which your package will be sent with GLS directly to us.
If you choose another carrier, be aware that we only receive packages that are sent directly to the address, and therefore not return packages sent to a parcel shop.
Please enclose the return slip that you will find here in your order, otherwise we cannot process your order. You are liable if damage occurs during transport.
You cannot cancel the purchase by refusing to receive the item. If you do not collect your package, after which it is returned to us because you have not collected your package - a fee of DKK 48 will be deducted from your order.
It is up to Lucevii ApS to assess the condition of the item. If the item has been tested beyond what is necessary to determine the nature, characteristics and function of the item, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back.
We would like to point out that we do not take items back if the item(s) has perfume, make-up, animal hair, smoke/sweat smell or if there is e.g. are marks on the item(s).
The package must be sent to:
Lucevii ApS
Lydersholmvej 1,
6270 Barrels