Should you have any questions, please do not hesitate to contact us at lucevii@lucevii.com.

We only deliver goods within Denmark. The delivery time for your order is usually 1-3 business days - unless it is a pre-order.

Should there be an extended delivery time in special cases, we will notify you by email.

We deliver to private addresses in Denmark - but not the Faroe Islands and Greenland.

All goods are delivered with GLS to a parcel shop or address.

When you shop at Lucevii.com, you always have a 14-day full right of return. You can send your purchase back to us within 14 days of receiving your package, and we will refund the money for the items you return.

The cancellation must also be notified to us no later than 14 days after your purchase, via email lucevii@lucevii.com. Here you must clearly state that you wish to exercise your right of withdrawal and provide your order number.

When we receive your return package, our processing time is 4-10 business days.
You will receive an email from us when we have processed your return package.

 

Any return costs
are at your own expense, and we recommend using our return portal here - where you can easily purchase a return label for DKK 48. After this, you must print your return label and return form - after which your package will be sent with GLS directly to us.

If you choose another carrier, please note that we only accept packages sent directly to the address, and therefore not return packages
sent to a parcel shop.

Please enclose the return form which you can find here in your order, otherwise we cannot process your order. You are liable if damage occurs during transport.

You cannot cancel the purchase by refusing to receive the item. If you do not pick up your package, and it
is returned to us because you did not pick up your package - a fee of DKK 48 will be deducted from your order.

It is up to Lucevii ApS to assess the condition of the item. If the item has been used beyond what is necessary to determine the nature, characteristics, and function of the item, it is considered used and of reduced value. This means that upon cancellation of the purchase, you will receive a smaller portion or none of the purchase amount back.

Please note that we do not accept returns if the item(s) have been exposed to perfume, makeup, pet hair, smoke/sweat odor, or if there are, for example, marks on the item(s).

The package must be sent to:

Lucevii ApS

Lydersholmvej 1,

6270 Tønder

Terms and Conditions

Lucevii (Rostgaard Skov ApS)

Lydersholmvej 3

6270 Tønder

Tel:       +45 60706000

CVR:    45617939

 

Payment

All amounts displayed on the website are in Danish Kroner (DKK), including VAT and excluding delivery costs.

Rostgaard Skov ApS accepts online payments with: Apple Pay, GooglePay, MobilePay, MasterCard, and Visa. We do not apply any transaction fees to your purchase.

Payment for the order will not be debited from your account until the item is dispatched, unless otherwise agreed or stated in your order.

Rostgaard Skov ApS uses a secure payment server that encrypts all information, meaning the connection is completely secure.

 

Delivery

We only deliver goods within Denmark. The delivery time for your order is usually 1-3 business days - unless it is a pre-order.

GLS Parcel Shop costs DKK 35,-
GLS Home Delivery costs DKK 55,-

Should there be an extended delivery time in special cases, we will notify you by email.

We deliver to private addresses in Denmark - but not to the Faroe Islands and Greenland.

All items are delivered with GLS to a parcel shop or address.

You cannot cancel the purchase by refusing to accept the item. If you do not pick up your package within 7 days, after which it is returned to us because you have not collected your package - a fee of 55 DKK will be deducted from your order.

 

Returns

When you shop at Lucevii.com, you always have a 14-day full right of return. You can send your purchase back to us within 14 days of receiving your package, and we will refund the money for the items you return.

The cancellation must also be notified to us no later than 14 days after your purchase, by email lucevii@lucevii.com. Here, you must clearly state that you wish to exercise your right of withdrawal and provide the order number.

When we receive your return package, our processing time is 4-10 business days. You will receive an email from us once we have processed your return package.

 

You are responsible for any return costs, and we recommend using our return portal here - where you can easily purchase a return label for DKK 48. Afterwards, you must print your return label and return form - after which your package will be sent directly to us with GLS.

If you choose another carrier, please note that we only accept packages sent directly to the address, and therefore not return packages sent to a parcel shop.

Please include the return form, which you can find here in your order, otherwise we cannot process your order. You are liable if damage occurs during transport.

You cannot cancel the purchase by refusing to accept the item. If you do not pick up your package, after which it is returned to us because you have not collected your package - a fee of 55 DKK will be deducted from your order.

It is up to Rostgaard Skov ApS to assess the condition of the item. If the item has been tried more than necessary to determine its nature, characteristics, and function, it is considered used and of diminished value. This means that upon cancellation of the purchase, you will receive a smaller portion or none of the purchase amount back.

Please note that we do not accept returns if the item(s) have been exposed to perfume, makeup, pet hair, smoke/sweat odor, or if there are, for example, marks on the item(s).

 

The package must be sent to:

Rostgaard Skov ApS

Lydersholmvej 1,

6270 Tønder

 

Right of Complaint

In accordance with Danish Sale of Goods Act, a 2-year right of complaint is granted for products. Complaints apply to defects in material and/or manufacturing.

Complaints must be notified to Lucevii ApS within a reasonable time after receipt of the item. One month is considered a reasonable time, unless otherwise agreed.

The right of complaint does not apply to errors or damages caused by incorrect operation of the product.

If you have a complaint about a product, please contact us via lucevii@lucevii.com. The email must contain *name, order number, the nature of the complaint, and an attached picture of the complaint*.

Lucevii ApS covers reasonable return costs. We do not accept packages sent cash on delivery. The item(s) must always be sent back in proper packaging.

 

Complaints are sent to our warehouse:

Rostgaard Skov ApS

Lydersholmvej 1,

6270 Tønder

  

Complaint Options

You can send an email to lucevii@lucevii.com or call 60706000 if you wish to contact us, have questions, or wish to file a complaint.

 If you have a complaint and we cannot find a solution together, you can use one of the following options to complain:

• Center for Klageløsning (Complaint Resolution Centre), via the complaint portal at Nævnenes Hus. Go to complaint portal.
• Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg.
• If you are a consumer residing in another EU country, you can submit your complaint via the EU Commission's online complaint portal. Go to EU complaint portal.

 

When submitting a complaint, you must provide/use our lucevii@lucevii.com.

The terms and conditions were updated on 5/1/2026